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Red5 offers multiple channels to help you resolve issues, answer questions, and get the most out of your Red5 Cloud deployment. Whether you need a quick answer from the community or structured technical assistance from the Red5 team, the right resource is available to you.

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Support Portal

The Red5 Pro Support Portal is the primary channel for technical support. From the portal you can:
  • Submit a new support ticket and describe your issue in detail
  • Track the status and progress of open tickets
  • Browse the FAQ library for answers to common questions
  • Search the knowledge base for documented solutions
The Support Portal is staffed by the Red5 support team and is the fastest path to a structured, documented resolution for technical issues.

Open a support ticket

Submit a new request and get help from the Red5 support team.

Email support

Reach the team directly at support@red5.net. Email is integrated with the Support Portal.

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Community Slack

The Red5 Pro Slack community is an active space for developers building on Red5 Cloud and Red5 Pro. You can:
  • Ask questions and get answers from other Red5 developers
  • Share solutions and implementation patterns
  • Get input from Red5 team members who participate in the community
  • Follow announcements about new releases and features
Slack is ideal for general discussion, quick questions, and community collaboration. For production issues or bugs that require investigation, open a ticket on the Support Portal so the Red5 team can track and resolve them properly.

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Documentation

The Red5 Cloud documentation covers everything from initial account setup to advanced streaming configurations. Start with the resources below:

Introduction

An overview of Red5 Cloud, its features, and how it compares to Red5 Pro.

Architecture

Understand the components — Stream Manager, node types, and regions — that power your deployment.

FAQ

Answers to the most common questions about protocols, plans, scaling, and more.

Release notes

A full history of changes and improvements across every Red5 Cloud release.

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Video tutorials

The Red5 Cloud video tutorial playlist on the official Red5 YouTube channel walks through common workflows step by step. Topics include:
  • Setting up streaming with WebRTC, RTMP, SRT, and Zixi
  • Configuring encoders such as OBS
  • Working with integrations including PubNub
  • Building end-to-end streaming workflows
The video series complements the written documentation and is useful for teams that prefer a visual, hands-on learning approach.

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What to include in a support ticket

Providing the right information upfront helps the support team diagnose and resolve your issue faster. When you open a ticket, include:

Account email

The email address associated with your Red5 Cloud account.

Node group name and region

The name of the affected node group and the region it is deployed in (e.g., US East).

Stream name

The name of the stream you were publishing or subscribing to when the issue occurred.

Error messages

Any error messages from the Red5 Cloud console, your encoder, or your application logs.

Steps to reproduce

A clear description of what you were doing when the issue appeared and how to reproduce it.

Protocol and encoder

The streaming protocol (WebRTC, RTMP, SRT, etc.) and the encoder or client you are using.

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Privacy and data

Red5 Cloud collects account, usage, streaming, and configuration data to operate and improve the platform. All sensitive data is encrypted in transit and at rest. Logs and backups are retained for 90 days. Account configuration data is retained while your account is active. For full details on what data is collected, how it is used, and your rights, review the Red5 Privacy Policy.